EDGE Verse & Vision Studio: Privacy Policy
Effective date: October 27, 2026
1. Who we are
This policy explains how Edge Verse & Vision LLC, an Arizona limited liability company, doing business as EDGE Verse & Vision Studio ("EDGE," "we," "us"), handles personal information on edgevvstudio.com. That includes our Studio services, the free profile check, Reactivation outreach and our support chat. EDGE AI MARKET is a brand of Edge Verse & Vision LLC and has its own Market Privacy Policy.
For privacy questions or requests, email edgevvstudio@gmail.com.
2. What we collect
| What | Examples | Where it comes from |
|---|---|---|
| Free profile check form | Business name, email, Instagram handle or Google listing link | You, through our form service |
| Product video inquiry form | Name, email, brand name, listing links, your message | You, through our form service |
| Orders and payments | Name, email, billing address, what you bought, amount, payment status, last 4 digits and card brand, and your checkout confirmations (terms acceptance, no-minors confirmation). We never see or store your full card number. | You, through Stripe checkout |
| Your Materials | Photos, walkthrough videos, clips, logos, text and other files you send for an order | You |
| Customer lists for Reactivation | Your past customers' names and email addresses, and booking or order records used to confirm bookings | You (the business client) |
| Account data | Name, email, password (stored only as a hash), sign-in records, and the terms you accepted and when | You, through our sign-in provider |
| Support chat | Your messages, the page you were on, a random chat ID, your account ID if you're signed in, and a one-way hashed IP address (no raw IP address is stored with chats). If you ask for a person: the email you give us and a summary of your request | You |
| Emails and messages | What you send to edgevvstudio@gmail.com or reply to us | You |
| Account access you grant | If you add us as a manager or partner on your social or Google accounts, what those platforms show to managers. We never ask for your passwords | You and the platform |
| Device and usage data | IP address, browser, device, pages viewed, referring page, clicks, approximate location from IP, and security signals | Automatically, through our hosting and security providers |
Sensitive information. We don't intentionally collect Social Security numbers, health information, financial account numbers, government IDs or precise location. Please don't send them to us, including in chat or forms. We don't accept material showing anyone under 18.
3. How we use it
- To deliver what you ordered and manage your account and subscriptions.
- To take payments, send receipts and renewal and cancellation emails, and handle refunds.
- To prepare and email your free profile check, and to send one follow-up email about our services after it (Section 10).
- To run Reactivation outreach for a business client, using only the list that client gives us, and to confirm and bill bookings.
- To keep the Site secure and prevent fraud, spam and abuse.
- To measure and improve the Site in aggregate.
- To show finished work in our portfolio unless you opt out. Email edgevvstudio@gmail.com and we'll remove the work from EDGE's website and social media accounts within 5 business days. Posts already shared by others may stay up.
- To follow the law and enforce our Terms.
4. Cookies and analytics
- Essential cookies only. We use cookies only where they're needed to run the Site: keeping you signed in, secure checkout (Stripe may set fraud-prevention cookies), and security and bot checks (Cloudflare).
- Analytics. If we measure traffic, we use only cookie-free, aggregated analytics, such as Cloudflare Web Analytics (page views, referrers and country). We don't use Google Analytics, advertising pixels (such as Meta or TikTok) or retargeting tags.
- Partner links. If you click a partner link and leave our Site, that company may set its own cookies on its own site.
- Your choices. You can block or delete cookies in your browser. We honor Global Privacy Control (GPC) signals.
5. Who we share it with
Service providers that work for us:
- Stripe: payments, subscriptions, refunds and fraud prevention. Stripe handles your card data under its own privacy policy.
- Web3Forms: receives our website form submissions and forwards them to our email.
- Google (Gmail): our business email.
- Cloudflare and GitHub: website hosting, network security and captcha.
- Supabase: database, sign-in, support chat storage and files.
- Video editing and AI tools we use to make your deliverables, under their business terms. Where a tool lets us opt out of training on our content, we opt out.
Others:
- Platforms you connect (for example Meta or Google), when we post or manage content for you at your request.
- Legal and safety: to follow the law, respond to valid legal requests, or protect rights, property and safety.
- Business transfers: in a merger, sale or reorganization, information may pass to the new owner under this policy.
- With your consent.
No sale. We don't sell personal information, and we don't share it for targeted (cross-context behavioral) advertising.
6. AI tools and support chat
- We use software and AI tools to help make some deliverables, and a person reviews every deliverable before delivery.
- We don't use your information, Your Materials or your chats to train AI models.
- Our support chat is an AI assistant, not a person. It can make mistakes, can't approve refunds or change prices, and isn't legal or tax advice. You can ask for a person at any time, and a person reviews every ticket. The assistant answers from our own help articles. If we add an outside AI provider, we'll update this policy first.
- We try to automatically remove card numbers, security codes, passwords, Social Security numbers, emails and phone numbers from chats before saving them. Automatic removal isn't perfect, so please don't type that information.
- If you're signed in and ask about an order, the assistant looks up your own orders to answer. It can't see anyone else's.
- Authorized EDGE staff, using two-factor sign-in, may read chats and tickets to help you, prevent abuse and improve our help articles.
7. How long we keep it
| Information | How long |
|---|---|
| Free profile check and inquiry requests (from people who didn't buy) | 12 months after our last reply |
| Your Materials | 90 days after final delivery, then deleted, unless you ask us to keep them or the work is in our portfolio |
| Copies of final deliverables kept for re-download | 90 days after delivery |
| Reactivation customer lists | Deleted 30 days after the campaign ends; booking records are kept with the invoices |
| Order, payment and tax records | 7 years |
| Account data | While your account is open, plus up to 24 months after you close it |
| Support chat transcripts | Deleted automatically 90 days after the last message |
| Support tickets | 24 months after the ticket is closed, or longer only if a refund, chargeback or legal claim needs it |
| Security logs | Up to 14 months |
| Email unsubscribe list | Kept so we don't email you again |
8. Security
We use reasonable safeguards, including HTTPS, Stripe-hosted checkout, database access controls, captcha and rate limits, least-privilege access and two-factor sign-in on admin accounts. No system is perfectly secure. If a breach affects your information, we'll notify you as the law requires.
9. Your choices and rights
Wherever you live, you can ask us to give you a copy of your personal information, correct it, delete it (we may keep what the law requires, such as tax records), or stop using it for marketing. Email edgevvstudio@gmail.com with the subject "Privacy Request." If you weren't signed in when you used chat, include the chat ID shown in the chat. We'll verify your identity and respond within 30 days, or sooner if the law requires. You may use an authorized agent with proof of authority. If we deny your request, you can appeal by replying to our decision. We won't treat you differently for using these rights. Some states give their residents extra rights, and we provide the rights above to everyone.
10. Emails from us
- Service emails (receipts, delivery, renewals, cancellation confirmations and security notices) are sent when needed, and you can't turn them off while you have an order, plan or account.
- Free profile check. If you request a free profile check, we email your report plus one follow-up email about our services. We won't send you more marketing unless you opt in again or buy from us.
- Other marketing emails go only to people who opted in or bought from us, as the law allows.
- Every marketing email identifies us, has a working unsubscribe link, and shows our postal address in the footer. We honor unsubscribes within 10 business days. You can also reply "unsubscribe" or email edgevvstudio@gmail.com.
- No marketing texts or calls. We don't send marketing texts or robocalls.
11. Children
The Site isn't directed to children under 13, and we don't knowingly collect their personal information, including through our support chat. Orders and accounts require age 18 or older. We don't accept or produce any material showing anyone under 18. If we receive it, we don't use it and we delete it. If you believe a child has given us information, contact us and we'll delete it.
12. Visitors outside the U.S.
We're based in the United States and process information in the U.S. If you use the Site from somewhere else, your information is transferred to the U.S.
13. Changes
We'll post updates here with a new effective date. For material changes, we'll notify account holders and active customers, by email or on the Site, before the changes take effect.
14. Governing law
This policy is governed by Arizona law, except where your state's privacy law gives you different rights. Disputes follow Section 20 of our Terms of Service (individual arbitration, with a 30-day opt-out).
15. Contact
Edge Verse & Vision LLC (doing business as EDGE Verse & Vision Studio) 14250 W Wigwam Blvd Unit 112, Litchfield Park, AZ 85340, USA edgevvstudio@gmail.com · edgevvstudio.com